Many scenarios require you to test things locally on your computer using the command line. For example, if you are trying to test the connection between your computer and a remote host, a web-based tool cannot provide this information. It only tests the connection from its own server to the remote host.
The exact steps to use the ping and traceroute tools from the command line depend on your computer’s operating system. Follow the appropriate procedures below for your operating system.
Check host availability with ping test
The basic ping test is one of the easiest things you can do to verify connectivity between your computer and a remote host. This test is easy to run from the command line.
Using ping test on Microsoft Windows
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To use the ping program on Microsoft Windows, follow these steps:
Open a DOS command window. To do this, click Start, click Run, type cmd, and then press Enter.
At the command prompt, type the following command. ping dlr2.mendotahearth.com
Interpret the output from ping:
If the remote host is active responses appear. For example, the following output shows ping responses from the dlr2.mendotahearth.com server:
Alternatively, if the remote host is down, you will not see any responses.
Using ping test on Apple Mac OS X and Linux
To use the ping program on Mac OS X and Linux, follow these steps:
Open a terminal window. The procedure to do this depends on your operating system and desktop environment:
On Mac OS X, click Applications, click Utilities, and then click Terminal.
On Linux, open a terminal window.
At the command prompt, type the following command. ping dlr2.mendotahearth.com
Press Ctrl+C to stop ping after a few tests run, and then interpret the output:
Output will be similar to the Windows output above
Alternatively, if the remote host is down, you will not see any responses.
Check host availability with traceroute
The traceroute program provides much more detailed information about a connection to a remote host than ping. Traceroute (or tracert on Microsoft Windows systems) displays information about each “hop” a packet takes from your computer to the remote host. It is often a good way to pinpoint possible ISP connection issues or network bottlenecks.
Using traceroute on Microsoft Windows
On Windows-based systems, use the tracert program to test the path to a server. To do this, follow these steps:
Open a DOS command window. To do this, click Start, click Run, type cmd, and then press Enter.
At the command prompt, type the following command. tracert dlr2.mendotahearth.com
Interpret the output from tracert:
Tracert displays each hop, indicated by a number in the left column. It also displays the domain and IP address at each hop, as well as the time spent. For example, the following output shows the path to the dlr2.mendotahearth.com server:
You can examine the times between each hop to look for places where the connection “hangs”. In some cases, tracert may also time out, which is indicated by an asterisk (*).
Using traceroute on Apple Mac OS X and Linux
To use the traceroute program on Mac OS X and Linux, follow these steps:
Open a terminal window. The procedure to do this depends on your operating system and desktop environment:
On Mac OS X, click Applications, click Utilities, and then click Terminal.
On Linux, open a terminal window.
At the command prompt, type the following command. traceroute dlr2.mendotahearth.com
Interpret the output from traceroute:
Traceroute displays each hop, indicated by a number in the left column. It also displays the domain and IP address at each hop, as well as the time spent.
Output will look similar to the Windows output above.
Please take screen shots of the output from the ping and traceroute and send them to us. It will help us to find the problem you are experiencing and get it resolved. Thank you.
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