The following are facts that online vendors of fireplaces and stoves don’t want you to know.
Your home has unique installation, venting and heating requirements that only an authorized dealer can determine. Homeowners expose themselves to hidden costs, poor appliance operation, and risk of damage and fire by purchasing fireplaces online and using inexperienced installers."
Online dealers rarely offer technical support or service for the products they sell. They will try to deflect you to the manufacturer for technical support or warranty work.
We will not register, authorize service nor honor the warranty of a product that has been purchased outside of its trained dealer base, as installation and use cannot be determined.
Many local dealers will not service a fireplace they did not sell, again because they are unwilling to assume responsibility for the original installation.
There are strict regional and national regulations and codes that apply to the installation of gas burning products. Failure to comply, including not using certified installers, may void the homeowner’s insurance.
There is no guarantee that all necessary parts, venting and instructions will be received with products purchased online.
Only our dealers are authorized to sell, support and service Mendota fireplaces. Authorized dealers are trained to anticipate your installation needs, and ensure that you get many years of enjoyment out of your purchase.
No Mendota dealer is authorized to sell you product via the web, or to ship you their product outside of their respective selling region. This ensures that you have ongoing access to trained technical support.
See our Dealer Locator page to find the very best deals on Mendota fireplaces, through your local authorized dealer.
Shopping online for fireplaces is fun. But when it comes time to buy, put your trust in the expertise of your local Authorized Mendota Dealer. They’ll help you get the right size for your room and make sure it’s installed properly and safely.